Email Triage Agent
Every email, auto-sorted and prioritized.
The Problem
- ✕ Support teams spend hours manually sorting and prioritizing incoming emails
- ✕ Critical emails get buried in low-priority queues, delaying response times
- ✕ Inconsistent categorization leads to misrouted tickets and frustrated customers
What This Blueprint Does
Automatically ingests emails, analyzes sentiment, classifies topics, scores priority, drafts auto-responses, and routes to the right agent — turning a 2-hour manual process into seconds.
Workflow Architecture
Email Ingestion
AutonomousEmail Client connects to inbox, fetches new messages, and extracts metadata.
Employee: Taylor — Support Triage Specialist
Sentiment Analysis
AutonomousNLP model evaluates tone, urgency, and emotional context of each email.
Employee: Taylor
Topic Classification
AutonomousEmail body parsed and classified into support categories (billing, technical, general).
Employee: Taylor
Priority Scoring
AutonomousComposite score assigned based on sentiment, category, and customer history.
Employee: Taylor
Auto-Response Drafting
ConditionalIf confidence is high enough → draft personalized auto-response from Knowledge Base.
Route to Agent
Human ReviewEscalated emails routed to appropriate human agent with full context and suggested response.
Reviewer: Human Support Agent
Blueprint Details
AI Employee: Taylor
Taylor
Support Triage Specialist